Privacy Policy

What we collect

When you chat with Relyva or book a slot, we collect only the information needed to answer your question, confirm a booking, and get you to the right team:

• Your full name (so the team knows who is coming).
• Your WhatsApp phone number (so we can confirm, remind, and follow up).
• Your preferred language — English, हिन्दी, or தமிழ்.
• Booking details — the service you've chosen, the date and time, and any notes you share.
• The conversation history itself — what you asked, what we answered — so a teammate can pick up where the chat left off.

How we use it

We use this information to run the AI front desk: to answer questions about services, prices, hours, and locations; to hold and confirm your booking; to send your booking confirmation and reminders on WhatsApp; and to follow up if a slot goes unfilled. We do not use your data to train third-party models, and we do not build advertising profiles from it.

Where your data is stored and how long we keep it

Your data is stored in a managed Postgres database operated by Polsia on Relyva's behalf, inside infrastructure that is isolated from other tenants. We keep personal information only as long as needed to provide the service and to meet statutory and tax record-keeping obligations — at which point we delete it or anonymise it so it can no longer identify you.

Who else sees your data

We share your information with a small set of trusted partners, and only what they need to do their job:

• WhatsApp (via Twilio) — to send your booking confirmations, reminders, and follow-up messages. Your phone number and the message contents are processed by them.
• UPI payment partner — to issue and verify your payment link. They receive only the booking reference and amount; your name and phone number are not shared with them.
• Hosting and database infrastructure — managed by Polsia, used to run Relyva and store your records. Card and UPI payment credentials never touch our servers; payments are handled end-to-end by the certified payment partner.

Your rights

You can ask us, at any time, to:

• Give you a copy of the personal data we hold about you.
• Correct anything that is wrong or out of date.
• Erase your personal data from our records.
• Withdraw consent you previously gave and stop further processing.
• Raise a grievance about how your data is being handled.
• Nominate another person to exercise any of these rights on your behalf.

Security

We protect your data with HTTPS / TLS in transit, role-based access controls for our team, isolated infrastructure so Relyva's data cannot be read by other tenants on the same platform, and daily encrypted backups. We review access regularly and remove it as soon as someone no longer needs it.

No data sold

We do not sell, rent, or trade your personal data to third parties for their own use. Period.

Cookies and locale

The language switcher in the navigation stores a single cookie that remembers your preferred language (English, हिन्दी, or தமிழ்) so the next page renders in the language you chose. It does not track you across other sites.